Technical Support of Data Center Engineering Infrastructure
Service and Support
Public sector
In today’s world, Data Centers (DCs) are the foundation of operations for any enterprise, especially those working with mission‑critical data. For this customer, uninterrupted DC operation is not just a technological requirement but a strategic factor.
Compass Engineering, in cooperation with Schneider Electric (APC by Schneider Electric), implemented a solution that minimizes the risk of failures, ensures effective control over all systems, and predicts potential faults before they occur.
Critical requirements for continuity of operation
For this customer’s DC, every second of downtime can significantly affect operations. Any malfunction of equipment could cause problems with database availability, the electronic document management system, and other digital services used by the customer.
Power‑supply reliability
Due to external risks related to grid instability, a backup power‑support system was implemented to ensure that the server center remains autonomous even in the event of a complete power outage.
Climate control and cooling efficiency
Data‑storage systems are sensitive to temperature changes. Overheating of equipment can lead to performance degradation or even the loss of critical data.
Instant technical support and 24/7 service
A DC requires continuous monitoring and rapid response in case of threats. The service guarantees engineers’ arrival and remote troubleshooting.
- Instant remote support in case of incidents and guaranteed on‑site engineer visit under SLA (ND Next Day).
- Organization of technical support for rapid‑response service deployment with 24/7 monitoring, SLA setup for quick response.
- Additional staff briefings and consultations to increase the operational expertise of employees.
Uninterrupted operation
of critical infrastructure
Even in emergency situations, the data center remains fully autonomous.
Guaranteed response
to incidents
Reducing incident resolution time to a minimum.